Prospiant
  • 21-Apr-2022 to Until Filled (MST)
  • Operations
  • Kingsville, ON, CAN
  • Full Time

About Our Company - Prospiant, the agriculture technology business portfolio of Gibraltar Industries, Inc. (NASDAQ: ROCK), and the leading U.S.-based provider of turnkey controlled environment agriculture (CEA) solutions for growing fruits, vegetables, hemp, and cannabis. The company has expertise in custom-designed, manufactured and installed greenhouses for research, education, and retail garden centers. We're also the only provider of soil-to-oil cannabis ecosystems globally including technologies for the cultivation, extraction, and refinement of cannabinoids.

Prospiant embodies long-term stability with the unmatched financial strength and end-to-end expertise of our heritage brands; gained during more than 185 years of combined business success. Our customers rely on our expertise to succeed in these markets:

  • Produce - growers of fruits and vegetables located closer to grocery retailers and restaurants they supply
  • Cannabis - greenhouse and indoor grow cultivators of cannabis and hemp; extractors and refiners of cannabinoids in legalized medicinal and recreational states and countries
  • Commercial - growers of flowers and plants as well as greenhouses for educational, research and institutional organizations and retail businesses

Gibraltar Industries (NASDAQ: ROCK) is a leading manufacturer and provider of products and services for the renewable energy, agtech, residential, and infrastructure markets.

Gibraltar operates 38 facilities in 17 states, Canada, China, and Japan. These businesses operate through 27 manufacturing facilities and two distribution centers, giving them a base of operations to provide customer support, delivery, service and quality to several regional and national customers. Gibraltar's common stock is a component of the S&P SmallCap 600 and the Russell 2000® Index.

Position Summary

The Service Technician provides exceptional customer service and technical support to our expanding customer base. This role is responsible for customer relationship management through equipment installations, providing onsite and over the phone technical support, training, maintenance, troubleshooting and managing travel logistics or completing any other tasks as assigned.

Primary Accountabilities (Essential Duties)

Performs physical hardware installations, maintenance, upgrade and monitoring of Prospiant systems in the field.

Schedules and executes planned and unplanned service calls. Weekend availability required to support trade shows, workshops and customer repairs.

Travels internationally. Work flexible shifts and adapt to changing work schedules.

Assesses product/equipment performance based on field support data; recommends modifications or improvements.

Assists in the upgrading of existing equipment in the field.

Responsible for meeting daily service repair needs and driving customer satisfaction.

Reporting any deviations from established product quality standards and specifications.

Serves as the company liaison

Always maintain a positive attitude and provide outstanding customer service

Assist in the development of detailed installation and field service plans.

Effectively communicate and partner with teammates and colleagues to optimize project scheduling, resolve technical issues and coordinate material deliveries.

Maintains up to date, clear and concise customer service logs and internal service records in an organized manner. Assists in the creation and updating detailed customer files, including pictures and notes.

Assists in conducting root cause failure analysis on machines sent back to the factory.

Assists in setting up and testing of prototype designs

ISO 9001:2015 standards

Follows all requirements for Quality Standards

Actively participates in QMS activities.

Qualifications

Experience in technical support preferred

Must be able to lift and carry heavy equipment.

Must be able to crouch, bend, kneel or squat to work on equipment.

Ability to lift 50 lbs. from floor to hip level, on a semi-regular basis, is required.


Prospiant provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.

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Prospiant
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